Salon Terms and Conditions

Punctuality and Courtesy
We aim to keep waiting times to a minimum (15 mins)
Arriving late may interfere with your service, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied

Please note 24 Hours notice is required for all cancellations. A 50% of the total service price will be charged, if we are unable to re-sell the reserved treatment time. Cancellations should be made in person or phone 01206 577764

Purchase of Retail Products
Products must be paid for in full at time of purchase or ordering.

Loyalty Card
T’s & C’s are clearly printed on the reverse of card

Gift Vouchers
Gift Vouchers are non refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers can not be redeemed for cash, and are for services only, non transferable, photocopies will not be accepted, voucher must be handed in at time of service Your gift voucher number must be quoted at the time of booking and the voucher handed to the stylist at the start of your service. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers.

Price increases
We reserve the right to alter prices without prior notice.

Please note that it is illegal to smoke anywhere in the Salon.

Data Security
Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.

Medical Conditions
Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.

Mobile Phones
In the interest of comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.

Please understand that we can cannot accommodate children under 12 unless supervised by an adult.

Salon Hygiene is, of course, the utmost importance and to achieve optimal cleanliness all our sterilisation equipment is approved by the local Environmental Health Officer.

Most credit and debit Cards are accepted, American Express, cash or BACS. All prices include value added tax at a current rate.

Patch Testing
Patch testing required for all colour services and must be done 48hrs before colour services, if 6 months has passed between colour services, another test is required.

Personal Items
Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.

Benn's Jokes
All clients are requested to laugh at Benn's jokes.
(It makes him feel better)

Benjamin Charles mobile phone app
Bright Salon App
Dartington Space, Totnes
Devon, TQ9 6EN 01626 819 219
Any and all data collected through the app is fully GDPR compliant (see in app information)

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 Benjamin Charles Hair
All Rights Reserved

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40 North Hill


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